PUP.NetSup
The detection of PUP.NetSup on your system indicates the presence of a potentially unwanted program (PUP) that may be causing issues with your computer's performance and security. It's essential to understand the nature of this threat and take appropriate steps to remove it and prevent future infections.
Table of Contents
What Is PUP.NetSup?
PUP.NetSup is a type of potentially unwanted program that can be installed on your system without your knowledge or consent. These programs often come bundled with other software or are downloaded from untrusted sources. While they may not be as malicious as viruses or Trojans, PUPs can still cause problems, such as displaying unwanted ads, collecting user data, or slowing down your system.
How PUP.NetSup Operates
PUPs like PUP.NetSup typically operate by installing themselves on your system and then running in the background, often without your knowledge or consent. They may use various tactics to evade detection, such as disguising themselves as legitimate programs or using misleading names. Once installed, they can start collecting user data, displaying ads, or performing other unwanted actions.
These programs can also interfere with your system's performance, causing slowdowns, crashes, or other issues. In some cases, PUPs can even serve as a gateway for more malicious software, such as viruses or Trojans, to infect your system.
Symptoms of Infection
If your system is infected with PUP.NetSup, you may notice various symptoms, such as unwanted ads or pop-ups, slow system performance, or unfamiliar programs running in the background. You may also experience issues with your browser, such as unwanted toolbars or extensions, or find that your default search engine or homepage has been changed.
- Unwanted ads or pop-ups
- Slow system performance
- Unfamiliar programs running in the background
- Issues with your browser, such as unwanted toolbars or extensions
- Changes to your default search engine or homepage
How to Remove PUP.NetSup
- Boot your system in Safe Mode with Networking to prevent any malicious programs from running
- Perform a full scan of your system using a reputable anti-malware tool, such as SpyHunter, to detect and remove any malware or PUPs
- Uninstall any suspicious programs or software that you don't recognize or need
- Reset your browser settings to their default values, including Chrome, Firefox, and Edge, to remove any unwanted extensions or toolbars
- Reboot your system and perform another scan to ensure that all malware or PUPs have been removed
Conclusion
Removing PUP.NetSup from your system requires a combination of technical knowledge and caution. By following the steps outlined above and using reputable anti-malware tools, you can effectively remove this potentially unwanted program and prevent future infections. It's essential to remain vigilant and take proactive steps to protect your system and data from various threats, including PUPs, viruses, and other types of malware.
Remember to always download software from trusted sources, read user agreements carefully, and be cautious when clicking on links or ads. By taking these precautions, you can significantly reduce the risk of infecting your system with malware or PUPs and keep your data and system safe.
Analysis Report
General information
| Family Name: | PUP.NetSup |
|---|---|
| Signature status: | Root Not Trusted |
Known Samples
Known Samples
This section lists other file samples believed to be associated with this family.|
MD5:
d242ccc9962c7548912fd9cf07ac0413
SHA1:
8f02e4f1dd1e069ccc7d3e008e84e44281d893d6
SHA256:
2D209BCE9F56418CF080B52CBD5C30ED4A18CA0E839A0D0CEAA93BB216748D83
File Size:
86.06 KB, 86056 bytes
|
Windows Portable Executable Attributes
- File doesn't have "Rich" header
- File has exports table
- File is 32-bit executable
- File is either console or GUI application
- File is GUI application (IMAGE_SUBSYSTEM_WINDOWS_GUI)
- File is Native application (NOT .NET application)
- File is not packed
- IMAGE_FILE_DLL is not set inside PE header (Executable)
- IMAGE_FILE_EXECUTABLE_IMAGE is set inside PE header (Executable Image)
Windows PE Version Information
Windows PE Version Information
This section displays values and attributes that have been set in the Windows file version information data structure for samples within this family. To mislead users, malware actors often add fake version information mimicking legitimate software.| Name | Value |
|---|---|
| Company Name | NetSupport Ltd |
| File Description | NetSupport Audio Capture |
| File Version | V14.12D |
| Internal Name | AudioCaptureWVI |
| Legal Copyright | Copyright (c) 2025, NetSupport Ltd |
| Original Filename | AudioCaptureWVI.dll |
| Private Build | V14.12D |
| Product Name | NetSupport Manager |
| Product Version | V14.12 |
Digital Signatures
Digital Signatures
This section lists digital signatures that are attached to samples within this family. When analyzing and verifying digital signatures, it is important to confirm that the signature’s root authority is a well-known and trustworthy entity and that the status of the signature is good. Malware is often signed with non-trustworthy “Self Signed” digital signatures (which can be easily created by a malware author with no verification). Malware may also be signed by legitimate signatures that have an invalid status, and by signatures from questionable root authorities with fake or misleading “Signer” names.| Signer | Root | Status |
|---|---|---|
| NETSUPPORT LTD. | GlobalSign Code Signing Root R45 | Root Not Trusted |
| NETSUPPORT LTD. | GlobalSign Code Signing Root R45 | Root Not Trusted |
Block Information
Block Information
During analysis, EnigmaSoft breaks file samples into logical blocks for classification and comparison with other samples. Blocks can be used to generate malware detection rules and to group file samples into families based on shared source code, functionality and other distinguishing attributes and characteristics. This section lists a summary of this block data, as well as its classification by EnigmaSoft. A visual representation of the block data is also displayed, where available.| Total Blocks: | 240 |
|---|---|
| Potentially Malicious Blocks: | 0 |
| Whitelisted Blocks: | 219 |
| Unknown Blocks: | 21 |
Visual Map
? - Unknown Block
x - Potentially Malicious Block
Windows API Usage
Windows API Usage
This section lists Windows API calls that are used by the samples in this family. Windows API usage analysis is a valuable tool that can help identify malicious activity, such as keylogging, security privilege escalation, data encryption, data exfiltration, interference with antivirus software, and network request manipulation.| Category | API |
|---|---|
| Syscall Use |
Show More
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| Process Manipulation Evasion |
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| Process Shell Execute |
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| Anti Debug |
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Shell Command Execution
Shell Command Execution
This section lists Windows shell commands that are run by the samples in this family. Windows Shell commands are often leveraged by malware for nefarious purposes and can be used to elevate security privileges, download and launch other malware, exploit vulnerabilities, collect and exfiltrate data, and hide malicious activity.
C:\WINDOWS\SysWOW64\rundll32.exe C:\WINDOWS\system32\rundll32.exe c:\users\user\downloads\8f02e4f1dd1e069ccc7d3e008e84e44281d893d6_0000086056.,LiQMAxHB
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