PUP.DriverAgent.A
The detection of PUP.DriverAgent.A on your system indicates the presence of a potentially unwanted program (PUP) that may be causing issues with your computer's performance and security. It's essential to understand the nature of this threat and take appropriate steps to remove it and prevent future infections.
Table of Contents
What Is PUP.DriverAgent.A?
PUP.DriverAgent.A is a type of malware that is classified as a potentially unwanted program. This means that while it may not be as harmful as other types of malware, such as viruses or Trojans, it can still cause problems with your system and compromise your personal data. PUPs are often installed unintentionally, and they can be difficult to remove without the right tools and expertise.
How PUP.DriverAgent.A Operates
PUP.DriverAgent.A, like other PUPs, operates by installing itself on your system and then proceeding to carry out its intended functions. These functions can include displaying unwanted advertisements, collecting your personal data, and altering your system settings. PUPs can also install additional malware or software on your system, which can further compromise your security and performance. In some cases, PUPs can also be used to distribute other types of malware, making them a significant threat to your system's overall health.
Symptoms of Infection
The symptoms of a PUP.DriverAgent.A infection can vary, but common signs include slowed system performance, unwanted advertisements or pop-ups, and changes to your system settings or browser configuration. You may also notice that your system is crashing or freezing more frequently, or that your personal data is being collected or transmitted without your consent. If you suspect that your system is infected with PUP.DriverAgent.A, it's essential to take immediate action to remove the threat and prevent further damage.
How to Remove PUP.DriverAgent.A
- Boot your system in Safe Mode with Networking to prevent the PUP from loading and to allow you to download and install removal tools.
- Download and install a reputable anti-malware tool, such as SpyHunter, and perform a full scan of your system to detect and remove all instances of PUP.DriverAgent.A.
- Uninstall any suspicious programs or software that may be related to the PUP, and be cautious when installing new software to avoid unintentionally installing PUPs or other malware.
- Reset your web browsers, including Chrome, Firefox, and Edge, to their default settings to remove any changes made by the PUP.
- Reboot your system and perform a follow-up scan with your anti-malware tool to ensure that all instances of PUP.DriverAgent.A have been removed.
Conclusion
Removing PUP.DriverAgent.A from your system requires a combination of technical expertise and the right tools. By following the steps outlined above and taking proactive measures to protect your system, you can help prevent future infections and keep your personal data safe. Remember to always be cautious when installing new software, and to regularly scan your system for malware to ensure that you're protected against the latest threats.
Analysis Report
General information
| Family Name: | PUP.DriverAgent.A |
|---|---|
| Packers: | UPX! |
| Signature status: | Root Not Trusted |
Known Samples
Known Samples
This section lists other file samples believed to be associated with this family.|
MD5:
40875e30183bb488659c0a65cbd0f627
SHA1:
65777701935cf1050426496b21f10901cd104efd
SHA256:
63C8334A7C06C10A1DDC8BA3AA8E0971FDF3D01501628BC82907B2A3DA9B764C
File Size:
620.11 KB, 620112 bytes
|
Windows Portable Executable Attributes
- File doesn't have "Rich" header
- File doesn't have debug information
- File doesn't have exports table
- File doesn't have relocations information
- File doesn't have security information
- File has been packed
- File has TLS information
- File is 32-bit executable
- File is either console or GUI application
- File is GUI application (IMAGE_SUBSYSTEM_WINDOWS_GUI)
Show More
- File is Native application (NOT .NET application)
- IMAGE_FILE_DLL is not set inside PE header (Executable)
- IMAGE_FILE_EXECUTABLE_IMAGE is set inside PE header (Executable Image)
File Icons
File Icons
This section displays icon resources found within family samples. Malware often replicates icons commonly associated with legitimate software to mislead users into believing the malware is safe.
Windows PE Version Information
Windows PE Version Information
This section displays values and attributes that have been set in the Windows file version information data structure for samples within this family. To mislead users, malware actors often add fake version information mimicking legitimate software.| Name | Value |
|---|---|
| Company Name | Copyright © 2010 eSupport.com. All Rights Reserved. |
| File Version | 2.2011.4.15 |
| Original Filename | DriverAgent |
| Product Name | DriverAgent Application |
| Product Version | 1.0.0.0 |
Digital Signatures
Digital Signatures
This section lists digital signatures that are attached to samples within this family. When analyzing and verifying digital signatures, it is important to confirm that the signature’s root authority is a well-known and trustworthy entity and that the status of the signature is good. Malware is often signed with non-trustworthy “Self Signed” digital signatures (which can be easily created by a malware author with no verification). Malware may also be signed by legitimate signatures that have an invalid status, and by signatures from questionable root authorities with fake or misleading “Signer” names.| Signer | Root | Status |
|---|---|---|
| eSupport.com, Inc. | GlobalSign Primary Object Publishing CA | Root Not Trusted |
File Traits
- HighEntropy
- packed
- x86
Block Information
Block Information
During analysis, EnigmaSoft breaks file samples into logical blocks for classification and comparison with other samples. Blocks can be used to generate malware detection rules and to group file samples into families based on shared source code, functionality and other distinguishing attributes and characteristics. This section lists a summary of this block data, as well as its classification by EnigmaSoft. A visual representation of the block data is also displayed, where available.| Total Blocks: | 3,425 |
|---|---|
| Potentially Malicious Blocks: | 753 |
| Whitelisted Blocks: | 2,657 |
| Unknown Blocks: | 15 |
Visual Map
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Data truncated
0 - Probable Safe Block
? - Unknown Block
x - Potentially Malicious Block
? - Unknown Block
x - Potentially Malicious Block
Files Modified
Files Modified
This section lists files that were created, modified, moved and/or deleted by samples in this family. File system activity can provide valuable insight into how malware functions on the operating system.| File | Attributes |
|---|---|
| c:\users\user\appdata\local\esupport.com\65777701935cf1050426496b21f10901cd104efd_0000620112 | Generic Read,Write Data,Write Attributes,Write extended,Append data,Delete,LEFT 262144 |
| c:\users\user\appdata\local\temp\driveragent\drvagent64.sys | Generic Read,Write Data,Write Attributes,Write extended,Append data |
| c:\windows\inf\driveragent_exe.inf | Generic Read,Write Data,Write Attributes,Write extended,Append data |
| c:\windows\syswow64\drivers\drvagent64.sys | Generic Read,Write Data,Write Attributes,Write extended,Append data,Delete,LEFT 262144 |
Registry Modifications
Registry Modifications
This section lists registry keys and values that were created, modified and/or deleted by samples in this family. Windows Registry activity can provide valuable insight into malware functionality. Additionally, malware often creates registry values to allow itself to automatically start and indefinitely persist after an initial infection has compromised the system.| Key::Value | Data | API Name |
|---|---|---|
| HKCU\software\phoenix technologies\driveragent::source | ✴ | RegNtPreCreateKey |
| HKLM\software\microsoft\windows\currentversion\uninstall\driveragent.exe::displayname | DriverAgent by eSupport.com | RegNtPreCreateKey |
| HKLM\software\microsoft\windows\currentversion\uninstall\driveragent.exe::uninstallstring | RunDll32.exe advpack.dll,LaunchINFSection driveragent_exe.inf,TVICHW32Remove | RegNtPreCreateKey |
| HKLM\software\wow6432node\microsoft\directdraw\mostrecentapplication::name | 65777701935cf1050426496b21f10901cd104efd_0000620112 | RegNtPreCreateKey |
| HKLM\software\wow6432node\microsoft\directdraw\mostrecentapplication::id | 帙⩂ | RegNtPreCreateKey |
Windows API Usage
Windows API Usage
This section lists Windows API calls that are used by the samples in this family. Windows API usage analysis is a valuable tool that can help identify malicious activity, such as keylogging, security privilege escalation, data encryption, data exfiltration, interference with antivirus software, and network request manipulation.| Category | API |
|---|---|
| Anti Debug |
|
| User Data Access |
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| Service Control |
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| Process Manipulation Evasion |
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| Process Shell Execute |
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| Network Winhttp |
|
Shell Command Execution
Shell Command Execution
This section lists Windows shell commands that are run by the samples in this family. Windows Shell commands are often leveraged by malware for nefarious purposes and can be used to elevate security privileges, download and launch other malware, exploit vulnerabilities, collect and exfiltrate data, and hide malicious activity.
"C:\Users\Twgryhue\AppData\Local\eSupport.com\65777701935cf1050426496b21f10901cd104efd_0000620112" /U
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